Principal – Digital

Job description

Italian CRM leading international service provider is looking for a Principal being responsible for the business development of a new Digital Offering (Customer Strategy and Marketing – design and implement of effective customer experience) in Italy.

Key Responsibilities

- Develop new client relationships while nurturing existing ones

- Manage Digital - CRM projects with proven leadership skills and expertise

- Build domestic marketing tools, in cooperation with the HQ in Europe

- Help clients to design their marketing approach in terms of processes and Customer Strategy: relationship strategy, customer marketing, digital and technological transformation, organization, operational best practices, change management

- Identify customer requirements and key buying factors

- Lead the project execution process by a regular reporting review and being a reference point for the client

Working Relationships

The Principal reports to the General Manager of the Digital  Business Unit based in Europe.

Qualifications & professional background

Business school or engineer graduate

At least 7 year experience in consulting in Customer Experience  CRM and Marketing project with a strong sales attitude

Deep knowledge of Marketing and CRM processes with proven expertise in design and redesign Customer Strategy and processes especially in Retail/E-Commerce sectors.

A strong customer presence and ability to deliver technology solutions to solve customer problems is critical

Italian native, English fluent, French would be a plus

Personal Skills

Relationship-building skills and strong leadership

Entrepreneurship, business acumen and ability to identify profitable commercial opportunities

Excellent communication and interpersonal skills as well as an ability to influence and deliver

Used to work within a multinational context in complete independence being goal-oriented and achieving tangible results

Strong written and oral communication skills and be comfortable working with diverse teams